Return & Refund Policy

Last updated: 25 April 2026

This policy explains when and how you can return a product purchased from ANADH TEX PRIVATE LIMITED ("ANADH TEX", "we", "us") and how refunds are processed. Please read it carefully before placing an order. By placing an order, you accept the terms of this policy along with our Terms & Conditions.

Important: Fabric is a cut-to-order product. Precut and cut fabric pieces are not returnable on the basis of "change of mind", "didn't suit my project", or minor colour or weave variation. Returns are accepted only in the specific cases listed in Section 2.

1. Quick Summary

Situation Eligible for Return / Refund?
Wrong product delivered Yes — full refund or replacement
Product damaged in transit Yes — full refund or replacement
Manufacturing defect (genuine, not natural variation) Yes — full refund or replacement
Order cancelled before dispatch Yes — full refund
Change of mind after delivery No
Colour looks slightly different from screen No
Minor weave irregularity, slubs, knots in handloom fabric No (these are natural characteristics)
Length variation within ±2% tolerance No
Fabric washed, cut, or stitched after delivery No
Return raised after 48 hours of delivery No

2. When You Can Return a Product

We accept returns only in the following cases:

  • Wrong product delivered — the item received does not match the product ordered.
  • Damage in transit — the parcel or product was physically damaged before reaching you.
  • Manufacturing defect — a clear defect that is not part of the natural character of handloom or natural fabric (such as a large hole, major print misalignment, or significant weaving fault).
What does NOT qualify as a defect:
  • Minor colour difference from screen (monitor calibration and lighting cause natural variation).
  • Slubs, small knots, or weave irregularities in handloom fabric — these are part of the handmade character.
  • Length within ±2% tolerance of the listed measurement.
  • Slight fabric smell, which dissipates after airing or washing.

3. Time Limit to Raise a Return

  • You must report the issue within 48 hours of delivery.
  • Email Anadh2210@gmail.com with your order number, description of the issue, and clear photographs.
  • Claims raised after 48 hours will not be entertained, except where required by law.

4. Items That Cannot Be Returned

The following are non-returnable under all circumstances:

  • Precut and cut-to-order fabric pieces, unless they fall under Section 2.
  • Fabric that has been washed, cut, ironed, stitched, or altered in any way after delivery.
  • Fabric purchased on clearance, final sale, or marked "non-returnable" on the product page.
  • Free gifts, samples, or promotional items.
  • Products returned without prior approval (unauthorised returns will be refused at our gate).

5. Order Cancellation

  • Before dispatch: You can cancel your order free of charge by emailing or calling us before the order is shipped. A full refund will be processed.
  • After dispatch: Cancellation is not possible once the parcel is handed over to the courier. If you refuse delivery, the order will be treated as Return-to-Origin (RTO) and shipping charges will be deducted from the refund.
  • Cancellation by us: We may cancel an order due to stock unavailability, pricing errors, suspected fraud, or non-serviceable PIN code. In such cases, the full amount paid will be refunded.

6. How to Raise a Return Request

  1. Email us at Anadh2210@gmail.com within 48 hours of delivery with:
    • Order number and registered email or phone.
    • Photographs of the product showing the issue clearly.
    • A photograph of the outer packaging if the issue is transit damage.
    • Photograph of the product label or tag, if any.
  2. Wait for confirmation — our team will review your request within 2 business days and respond with a decision.
  3. If approved, we will arrange a reverse pickup through our courier partner where serviceable. Where reverse pickup is not available, you will be asked to self-ship the product to our address. Self-ship costs (within reasonable limits) will be reimbursed only when the return is due to our error.
  4. Pack the product in its original packaging, unused, unwashed, and uncut, with the invoice and any tags intact.
  5. Inspection — once we receive the product, our quality team inspects it within 3 business days. If it meets the return criteria, the refund or replacement is processed.

7. Refund Processing

  • Approved refunds are processed within 7–10 business days after the returned product is received and inspected.
  • Refunds are issued to the original payment method:
    • UPI / Card / Net Banking — refunded to the same account.
    • Cash on Delivery — refunded via bank transfer to the account details you provide.
  • The time taken for the refund to reflect in your account depends on your bank, typically 3–7 additional business days.
  • Shipping charges are non-refundable except where the return is due to our error (wrong product, damage, defect).
  • For RTO and refused-delivery cases, original shipping charges and any return shipping fees charged by the courier will be deducted from the refund.

8. Replacements

  • Where a replacement is offered and accepted, the new product will be dispatched only after the original product is received and inspected.
  • If the same product is no longer in stock, we will offer a refund or a store credit of equivalent value, at your choice.
  • No additional charges apply for replacements approved by us due to our error.

9. Late or Missing Refunds

If you have not received an approved refund within the timelines above:

  1. Check your bank account again.
  2. Contact your bank or card issuer — there is often a processing delay before the refund is posted.
  3. If you have done both and still have not received your refund, email us at Anadh2210@gmail.com with your order number and we will investigate.

10. Returns Sent Without Approval

Products returned without prior written approval from us will be refused at our gate and sent back to the customer at their cost. We are not liable for products lost in transit during unauthorised returns.

11. Fraudulent Claims

We reserve the right to refuse a return or refund if we have reasonable grounds to believe the claim is fraudulent — for example, photographs showing damage inconsistent with transit, products returned in a different condition than described, or repeated chargeback patterns. Confirmed fraudulent claims may be reported to the relevant authorities.

12. Statutory Rights

Nothing in this policy limits your statutory rights as a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable Indian law.

13. Contact & Grievance Redressal

For any return, refund, or escalation:

  • ANADH TEX
  • H.No. 4/2752, Basement Tehmina Palace, Vamia Sheri, Begampura, Surat, Gujarat - 395003 Surat, Gujarat - 395003, India
  • Email: Anadh2210@gmail.com
  • Phone: 6351201311
  • Hours: Monday – Friday, 9:00 AM – 6:00 PM  |  Saturday, 10:00 AM – 4:00 PM

If your complaint is not resolved to your satisfaction, you may escalate it to our Grievance Officer. Details are listed in our Privacy Policy.