Privacy Policy

Last updated: 25 April 2026

ANADH TEX ("ANADH TEX", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have. It applies to all users of our website and customers who place orders with us.

This policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

1. Who We Are (Data Fiduciary)

  • Legal Name: ANADH TEX
  • Registered Address: H.No. 4/2752, Basement Tehmina Palace, Vamia Sheri, Begampura, Surat, Gujarat - 395003 Surat, Gujarat - 395003, Surat, Gujarat - 395003, India
  • Email: Anadh2210@gmail.com
  • Phone: 6351201311

For the purpose of the DPDP Act, ANADH TEX is the Data Fiduciary responsible for your personal data.

2. Information We Collect

2.1 Information You Provide Directly

  • Account information: name, email address, phone number, password (stored in encrypted form).
  • Order information: billing address, shipping address, products ordered, order history.
  • Communication: messages you send through the contact form, email, or phone.
  • Payment information: payment method details are processed by our third-party payment gateway. We do not store your full card number, CVV, or UPI PIN on our servers.

2.2 Information Collected Automatically

  • IP address, browser type, device type, and operating system.
  • Pages visited, time spent on pages, referring URL, and click activity.
  • Cookies and similar tracking technologies (see Section 7).

2.3 Information We Do Not Knowingly Collect

We do not knowingly collect data from children under the age of 18. If you believe a minor has provided us with personal data, contact us and we will delete it.

3. Why We Collect Your Data and Legal Basis

Purpose Data Used Legal Basis
Process and ship your order Name, address, phone, email, order details Performance of contract
Send order confirmation, shipping updates, and invoices Name, email, phone Performance of contract
Customer support and respond to enquiries Name, contact details, message content Consent / Legitimate interest
Fraud prevention and account security IP address, device info, login data Legitimate interest / Legal obligation
Tax, accounting, and statutory record-keeping including GST records Order and billing data Legal obligation
Marketing emails about offers and new arrivals Name, email Consent (you can opt out anytime)
Improve website performance and user experience Browsing data, cookies Consent / Legitimate interest

4. How We Share Your Data

We do not sell your personal data. We share it only with the following categories of recipients, and only to the extent necessary:

  • Courier and logistics partners — to deliver your order (name, address, phone).
  • Payment gateways — to process your payment securely.
  • IT and hosting providers — who store and run our website infrastructure.
  • Accounting and tax professionals — for statutory compliance.
  • Government authorities or law enforcement — when required by law, court order, or to protect our legal rights.

We require all third parties to handle your data securely and only for the specific purpose for which it is shared.

5. How Long We Keep Your Data

  • Order and invoice records: retained for at least 8 years to comply with the GST Act and Income Tax Act.
  • Account information: retained as long as your account is active. If you request deletion, we will delete it within 30 days, except where retention is required by law.
  • Marketing data: retained until you withdraw consent or unsubscribe.
  • Website analytics data: retained for up to 24 months.

6. Your Rights

Under the DPDP Act and applicable Indian law, you have the right to:

  • Access — request a copy of the personal data we hold about you.
  • Correction — ask us to correct data that is inaccurate or incomplete.
  • Erasure — request deletion of your data, subject to legal retention requirements.
  • Withdraw consent — withdraw consent for any processing based on consent at any time.
  • Grievance redressal — raise a complaint with our Grievance Officer (Section 11).
  • Nominate — nominate another individual to exercise these rights on your behalf in case of death or incapacity.

To exercise any of these rights, email us at Anadh2210@gmail.com. We will respond within 30 days.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in and remember your cart contents.
  • Understand how visitors use the site so we can improve it.
  • Measure the effectiveness of marketing campaigns.

You can disable cookies through your browser settings. Disabling essential cookies may break parts of the website, including the cart and checkout.

8. Data Security

We use reasonable security practices to protect your data, including:

  • HTTPS encryption for all data transmitted between your browser and our servers.
  • Encrypted storage of sensitive fields like passwords.
  • Restricted internal access to personal data on a need-to-know basis.
  • Use of reputable, PCI-DSS compliant payment gateways for payment processing.

No system is 100% secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security. You are responsible for keeping your account password confidential.

9. Data Breach Notification

In the event of a personal data breach that is likely to affect you, we will notify you and the Data Protection Board of India as required under the DPDP Act, without undue delay.

10. International Data Transfers

Some of our service providers (such as hosting, email, or analytics providers) may store or process data outside India. Where this happens, we ensure such transfers comply with applicable Indian law and only to jurisdictions permitted by the Government of India.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer are:

  • Name: [INSERT GRIEVANCE OFFICER NAME]
  • Designation: Grievance Officer, ANADH TEX
  • Address: H.No. 4/2752, Basement Tehmina Palace, Vamia Sheri, Begampura, Surat, Gujarat - 395003, India
  • Email: Anadh2210@gmail.com
  • Phone: 6351201311
  • Working hours: Monday to Friday, 9:00 AM – 6:00 PM (IST)

The Grievance Officer will acknowledge complaints within 48 hours and aim to resolve them within 30 days.

12. Third-Party Links

Our website may link to third-party websites. We are not responsible for the privacy practices of those sites. Read their privacy policies before sharing any personal data with them.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Material changes will be communicated by email or a prominent notice on the website. Continued use of the website after the changes are posted means you accept the updated policy.

14. Contact Us

For any questions, complaints, or requests related to your personal data, contact:

  • ANADH TEX
  • H.No. 4/2752, Basement Tehmina Palace, Vamia Sheri, Begampura, Surat, Gujarat - 395003 Surat, Gujarat - 395003, India
  • Email: Anadh2210@gmail.com
  • Phone: 6351201311